For the Savvy energy consumers! There’s some big news from the Australian Energy Regulator (AER) about upcoming changes to energy rules that could make your life simpler and your bills clearer. Starting in late 2025 and continuing through 2026, the AER will review and update four important guidelines affecting how your energy retailer interacts with you. Here’s what you need to know—and how you could benefit.
Ever missed an important notice about changes to your energy discounts or offers, only to be surprised by a higher bill later? The "Benefit Change Notice Guidelines" are getting an update to ensure you receive clear, timely notifications when key discounts or incentives are ending. This means fewer nasty surprises, giving you plenty of time to explore better deals and avoid bill shock.
Let's be honest, energy bills can feel like a puzzle sometimes. Thankfully, the "Better Bills Guideline" is also up for review. The goal? To make bills simpler, clearer, and more helpful. Imagine easily spotting how much you're saving from your solar panels, quickly understanding your peak and off-peak usage, or clearly seeing advice on reducing costs. Clearer bills mean fewer headaches and smarter choices about your energy usage.
Life can throw curveballs, and financial difficulties can hit anyone. The "Customer Hardship Policy Guideline" is being improved to provide stronger, clearer support for Australians experiencing financial stress. If you ever face tough times, this means easier access to help, clearer eligibility for support programs, and better protection from disconnection.
The "Retail Pricing Information Guidelines" are also under review, aiming to make comparing energy deals simpler and more transparent. You deserve straightforward, apples-to-apples comparisons between energy plans, so you can easily pick the best deal for your home and lifestyle. Clearer pricing information and improved comparison tools mean real savings and no more confusion.
These changes aren’t just regulatory jargon—they’re designed to protect and empower you. The updates aim to help you:
The AER will be asking for consumer input throughout this review. Your voice can help shape the future of energy consumer rights. Stay informed and consider contributing your experiences and suggestions when consultations open.
For updates and to participate in upcoming discussions, visit the AER website.
Stay tuned, stay informed, and let’s make Australian energy fairer, clearer, and better together!
